Contact

Email is the fastest way to reach us. We answer every message ourselves — usually within one business day, occasionally two if it lands on a weekend.

General questions, order help, returns:
hello@bycaelo.com

Wholesale & stockist enquiries:
We'd love to hear from independent pet shops. Drop us a line at hello@bycaelo.com with "Wholesale" in the subject line.

If you'd prefer to write, use the form below.