Contact information
The best way to reach us is by email. We respond to every message personally, typically within one working day.
Email: hello@bycaelo.com
Based: London, United Kingdom
Shipped from: our partner fulfilment facility, with full tracking to UK and US addresses.
For returns, shipping queries, product help, or wholesale enquiries, the same email reaches us. We do not operate a public phone line — email allows us to respond carefully and keep a written record for your reference.