Legal notice
Last updated: 2 June 2026
Trading name
This website is operated by Caelo, a brand designing pet enrichment and lifestyle products based in the United Kingdom.
Contact
Email: hello@bycaelo.com. We respond to every email personally, typically within one working day.
Business address
Available on written request at hello@bycaelo.com.
Authorities and consumer rights
As a United Kingdom-based seller, we comply with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in our Terms of Service limits your statutory rights as a consumer.
Online dispute resolution
If you live in the European Union and would like to use the European Commission's online dispute resolution platform, you can access it at ec.europa.eu/consumers/odr. We would welcome the opportunity to resolve any concern with you directly — please contact us first at hello@bycaelo.com.
Data protection
For details on how we handle your personal information, please see our Privacy Policy. We comply with the UK GDPR and the Data Protection Act 2018.
Copyright
All content on this site — including text, photographs, design, and the Caelo name — is the property of Caelo and is protected by copyright. It may not be reproduced for commercial purposes without our written permission.