Privacy policy
Last updated: 2 June 2026
This Privacy Policy explains how Caelo ("we", "us", or "our") collects, uses, and protects your personal information when you visit bycaelo.com or place an order with us. If you have any question we have not covered here, please email hello@bycaelo.com.
Information we collect
When you place an order or contact us, we collect the information you provide — including your name, shipping address, email address, payment details, and the contents of any messages you send. When you visit our website, we automatically collect basic browser and device information necessary for the site to function and for us to identify and resolve technical issues.
How we use your information
We use your information to:
- Process and ship your order, and provide tracking and order updates by email.
- Respond to your enquiries and provide customer support.
- Send marketing communications, where you have opted in. You can unsubscribe at any time from any email we send.
- Improve our website, prevent fraud, and comply with our legal obligations.
Who we share your information with
We share your personal information only with the partners necessary to operate the store:
- Shopify — our e-commerce platform and payment processor.
- Our shipping partners — to deliver your order.
- Our email service providers and analytics providers — to communicate with you and understand how the site is used.
We do not sell your personal information under any circumstances.
Your rights
You have the right to access, correct, or delete the personal information we hold about you, and to request that we stop using it for marketing purposes. To exercise any of these rights, please email hello@bycaelo.com. We will respond within 30 days.
Cookies
We use cookies and similar technologies to keep the site working (for example, to remember your cart contents), to remember your preferences, and to understand how the site is used. You can disable cookies in your browser settings, but please note that parts of the site may not function correctly as a result.
Data retention
We retain order and account information for as long as your account is active or as long as legally required (typically 6 to 7 years for tax and accounting purposes). Where we are able to delete information sooner, we do so.
International transfers
Our store is hosted by Shopify, which may transfer your data outside the United Kingdom or European Union. Shopify uses recognised legal safeguards (such as Standard Contractual Clauses) for these transfers.
Children
Caelo is not directed to children under 16. We do not knowingly collect personal information from anyone under that age.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above will always reflect the most recent revision.
Contact
For any privacy question, please email hello@bycaelo.com. If you live in the United Kingdom and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).