FAQ
About The Caelo Mat
What is The Caelo Mat?
It's a 16" × 16" food-grade silicone enrichment mat. The surface has a mix of textures — ridged, looped, and grooved — designed to hold small amounts of food (peanut butter, wet food, yoghurt, kibble pressed into the channels) so your dog has to lick and work for it instead of inhaling it.
How is it different from a lick mat or a snuffle mat?
Most lick mats are small and flat. Most snuffle mats are fabric and hard to clean. The Caelo Mat is sized for adult-dog use (16" is roughly 4× the surface area of a typical lick mat) and combines licking textures with foraging channels in a single silicone surface. It's also fully dishwasher-safe, which fabric mats are not.
What size dog is it suitable for?
Any size. We've designed the mat to work for a 5kg terrier the same as a 35kg labrador. Smaller dogs use less of the surface area; larger dogs use the whole mat. Always supervise your dog with any feeding accessory.
Is it dishwasher-safe?
Yes — top rack, normal cycle. The silicone is food-grade and won't degrade with repeat washes. We don't recommend bleach or abrasive scourers because they shorten the lifespan, but a dishwasher cycle handles it.
What can I put on it?
Anything safe for your dog: peanut butter (xylitol-free), wet food, yoghurt, mashed banana, kibble mixed with bone broth, or your dog's regular meal pressed into the textures. Avoid anything hot — fridge or room temperature is best.
Can I freeze it?
Yes. Loading the mat and freezing it extends the enrichment time considerably — a frozen mat typically takes a dog 20–40 minutes to finish, depending on what's on it. It's a useful tool for crate training, vet visits, or a calm evening.
Will my dog destroy it?
The Caelo Mat is a feeding surface, not a chew toy. The silicone is durable enough for normal licking and foraging use, but it isn't designed to be chewed. If your dog is a determined chewer, supervise them with the mat, or take it away once the food is finished.
Ordering
Where do you ship?
United Kingdom and United States. Full details on our Shipping & Returns page.
How long does delivery take?
3–5 working days in the UK; 5–7 business days in the US.
Can I change my order after placing it?
If we haven't dispatched yet, yes — email hello@bycaelo.com as soon as you can with your order number. Once dispatched, you'd need to return.
Do you offer a multi-pack discount?
Yes. The 2-pack and 3-pack on the product page are priced below 2× and 3× the single unit — it's the simplest way to buy for a multi-dog household or a gift.
Still have a question?
Email hello@bycaelo.com and a real person will reply, usually within one business day.